Delivery & Returns

Malaysia Delivery is charged at the following rates:

  • Flat Rate - RM7 for West Malaysia orders.
  • Rate by Weight - RM8 Per KG for East Malaysia orders.

Delivery Service

  • We use a first class, fully tracked, delivery service. We feel that it is important that your Urban Fuod™ Powder arrives safely and securely once dispatched.

Pre-Orders Delivery

  • To ensure you receive one of our first Urban Fuod™ Powder, we strongly recommend pre-ordering yours now. Shipping by Mid March 2020.

How do I return my Urban Fuod™ products if there is a fault?

  • If there is a fault with your item please contact us at as soon as your complete meal has arrived. Notifying us straight away allows us to validate that there is a fault with the item that has not occurred through usage. Please contact us within 14 days to alert us of any potential faults. We will then supply the delivery address to send your item to and will thoroughly check any potential faults before confirming a replacement or refund.
  • As long as your Urban Fuod™ product(s) has not been used, we will issue a replacement or refund once the item has been received and checked. Urban Fuod™ cannot be held responsible for any returns that are lost in the post, and we strongly recommend using a signed for service when posting returns to us.
  • If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery your Urban Fuod™ product(s) can not show any signs of usage (due to safety & hygiene reasons) and needs to reach us in fully saleable condition. You will be required to arrange and pay for the return of the items to us. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel. We accept returns for items up to 14 days after delivery - If we receive a cancellation request before dispatch, then we will do our very best to cancel the order and issue a full refund.
  • If any Urban Fuod™ product(s) arrive damaged then we will replace them free of charge. In the case that the damaged product(s) needs to be returned, Urban Fuod™ will pay for and arrange the postage.
  • Please ensure that all returns reach us in a saleable condition. For example, please do not affix any stickers to the packaging. The water bottles can not show any signs of usage, as this will not allow us to resell the product (if there is no fault). If we feel that the product has been used in any way, we will not be able to issue a refund.
  • If you require a refund for a defect or faulty item we will refund the price paid by you for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) within fourteen (14) days of receiving your returned goods, provided that you have returned the goods to our address provided within 14 working days of delivery to you or your notifying us of cancellation.
  • If you contacted us wanting to return your order but do not reach the goods to us within 14 working days of returning the goods, we shall be entitled to withhold payment of any refund.
  • Please Note: We will not accept returns or provide a refund for faults if the item shows signs of unreasonable use. In such circumstances, we shall be entitled to withhold payment of any refund.
  • We will not accept returns or offer any refunds or replacements if you have purchased an Urban Fuod™ product(s) from a Third-Party Seller. If you purchase a resold item from Ebay, for example, your contract is with the Seller and not Urban Fuod™. As the item has been resold, Urban Fuod™ are not responsible for any faults, damages or misplaced items. As the powder could have been used, contaminated with or damaged through initial use or through postage that Urban Fuod™ are not responsible for. To be clear, Urban Fuod™ will never sell any of our Original Complete Meals on Third-party Resale sites such as eBay. We therefore highly recommend that any Customers do not purchase Urban Fuod™ products from Third-Party Resale sites such as eBay.

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